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Kapitan

Form fitting, high quality Flat Caps.

Returns

You can return all items purchased in the KAPITAN online shop within 30 days of receipt. Please note, that returned goods should be unworn, unwashed and undamaged. If the quality of the goods is impaired, we reserve the right to reduce the refund accordingly.
Please request a return label from our customer service team by using our contact page.
  • Step 1: Select the item(s) you wish to return and place it inside the box.
  • Step 2: We recommend you return your items using the packaging in which your order was delivered. If you’re unable to do this, please find a plain, unmarked card box that ensures that the return will arrive undamaged.
  • Step 3: If there are any pre-existing shipping labels or stickers on the box, please remove them.
  • Step 4: Seal the box and label it properly. 
  • Step 5: Take your package to a post office. Please keep the postal receipt until you receive an email informing you that the return has been received at our warehouse.

We currently do not offer free shipping on products or returns. Together with our community, we want to support more responsible purchasing decisions and this is a small stepping stone in that direction

You will receive your refund through the same payment method/ account you used to place the order.
Currently we are unable to offer an exchange service. Should you wish to receive an item in another colour or size, please return the unsuitable item for a refund, and place a new order for the alternative item.

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