Where do you ship from?
We ship every one of our orders straight from our warehouse in Austria to ensure they get to you in the best condition.
Where do you ship to?
We ship to almost every country in the world, with a few exceptions like China and Russia.
When do you ship?
If we receive your order between Monday and Friday before 11:00 a.m. CET, we’ll dispatch it the very same business day. If we receive it after 11:00 a.m. CET, it’ll be sent out the following business day.
Unfortunately, unexpected delays can occur on the courier’s end. However, we’re not able to control this and aren’t able to take responsibility for these longer waits. We will however try to inform you if we are made aware of any delays.
Do you ship yourself?
No. In order to be as efficient as possible with incoming orders we have hired a fullfilment center which makes the whole shipping process highly efficient and should ensure that you receive your order as fast as possible and without any delays.
Do you cover Shipping Costs
Shipping costs are usually not included in the price of the product. At checkout the cost will be added, based on the country that the product will be delivered to.
Customs Information
KAPITAN is not responsible for possible delays that may occur due to customs, nor for duty and other customs charges that each country may impose on imported products.
If the customer does not collect the order when it is in customs, he/she will pay for the expenses generated by the return of the order to our warehouses, which will be deducted from the amount of the return of your purchase.
Can I cancel a shippment?
Once you’ve placed an order on our website, you generally won’t be able to cancel it. If you have not yet received a shipping confirmation and would like to cancel or change your order, please contact us as soon as possible. We will do our best to process your request before your order is shipped, but unfortunately, we cannot guarantee this.
Delivery Time & Cost
Shipping rates will vary depending on where you live. Take a look at the list below, or at checkout, to find your country and the associated shipping cost. Please note that we also do not cover any customs costs that might occur. Prices listed are excluding VAT.
Within Europe
Austria
- Cost: € 4,92
- Delivery Time: 1-2 Days
Germany
- Cost: € 6,64
- Delivery Time: 2 Days
Belgium, Italy, Croatia, Luxembourg, Netherlands, Slovakia, Slovenia, Czechia, Hungary
- Cost: € 9,73
- Delivery Time: 2-5 Days
Denmark, Finland, France, Poland, Sweden
- Cost: € 11,46
- Delivery Time: 3-5 Days
Bulgaria, Estonia, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania, Spain, Cyprus
- Cost: € 13,62
- Delivery Time: 4-7 Days
United Kingdom
- Cost: € 17,83
- Delivery Time: 4 Days
Switzerland, Liechtenstein
- Cost: € 16,86
- Delivery Time: 4-7 Days
The World
USA
- Cost: € 29
- Delivery Time: 4-8 Days
Rest of Europe (Countries not mentioned above)
- Cost: € 26,4
- Delivery Time: 2-5 Days
Japan, West Asia, Africa (Northern parts) without mediterranean countries, Canada, Marshall Islands, Micronesia
- Cost: € 32,9
- Delivery Time: 1-4 weeks
Rest of the World
- Cost: € 49
- Delivery Time: 1-4 weeks
Taxes & Duties
If you live outside the European Union your order may be subject to import duties and taxes once it arrives in the destination country. These additional charges can’t be covered or refunded by KAPITAN. Since import duties and taxes vary from country to country, we recommend contacting your local customs office for more information before you place your order.